Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at otum.jewellery@gmail.com Please note that returns will need to be sent to return address on your package.
EXCHANGE.
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a Refund/Exhange , you can contact us at otum.jewellery@gmail.com
PLEASE NOTE
If your return is accepted, shipping won't be covered. Instructions on how and where to send your package will be sent to you, in an email.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at otum.jewellery@gmail.com
Damages and issues -
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will send you a new one out completely free of charge.